We encourage you to see the fan in operation. Contact us to arrange a viewing appointment of a site near you. You can email us on firstname.lastname@example.org
*for custom orders please see below
The exclusive 2+1 year extended warranty only applies to Fanaway (purchased on January 1st 2018 or later) and Lucci Air brand ceiling fans, and is only valid if all mandatory fields are completed accurately and the form is submitted successfully. You will receive a confirmation email in response, with all of the details you submitted. Please keep your confirmation email as a reference, as it must be produced in the event of a service being required under the 2+1 year extended warranty period. Please also retain purchase and installation receipts/invoice in case of a warranty claim.
Every Lucci and Fanaway ceiling fan is thoroughly inspected and tested before being released for sale. In addition to any warranties or conditions implied by applicable Statue or Regulation, Lucci and Fanaway warrants all of its ceiling fans against defective workmanship and faulty materials for a period of twenty four (24) months or thirty six (36) months if installed by the approved and authorised electrician, from the date of purchase of the ceiling fan. Lucci and Fanaway undertakes, at its option, to repair or replace, free of charge, each product or part thereof on condition that;
1. The fan or relevant part has not been subject to misuse, neglect or been involved in an accident.
2. The repairs are not required as a result of normal wear and tear.
3. The product was installed by a licensed electrical contractor and supplied with a certificate of safety.
4. A copy of the original receipt of purchase is presented.
Lucci and Fanaway cannot be held responsible for any repair other than those carried out by it or its Authorised Service Agents.
In the event of service being required, please call the Beacon Lighting warranty hotline on 1800 602 243 (Monday to Friday between 9am and 5pm A.E.S.T.), ensuring that you have your confirmation email on hand.
Please note: Warranty does not apply to remote controls and receivers.